Frequently asked questions and answers
Current software description.
Detailed description of activities, settings, and interaction options within the scenes.
Most scenarios begin in a standing position. However, there are also chairs and sofas in many scenarios. If you want the patient to sit down, you need to provide a physical chair for them to sit on.
Self-installation of the software
Open link
Paste this link into the browser of your gaming laptop and open this page:
Installation
Click on the purchased software package and run the installation . Two security warnings may appear. Click on “Keep” and “Run anyway“. The “Keep” option is a bit hidden. See in this screenshot where to find it:
Start software
After the installation is complete, the software will open on your desktop. Log in to your user account now with the login data provided by VR Coach GmbH.
After logging in, the download of all scenarios and films starts. Please wait for the download to complete fully before closing the software.
Other programmes for your own laptop
If you have not purchased the gaming laptop from us, you will need to install a few more programmes before installing our software as described above.
- Steam and SteamVR
Register with Steam and then install SteamVR. - Headset software for transmission
Each headset has its own app that must be installed on your computer for the transmission between the computer and the headset. For example, for the Pico 4 Ultra, it is the app Pico Connect.
Once you have installed all the programs, scroll up and click on the headset device you are using. There, you will find the recommended procedure on how to connect the headset to the computer and start the VR Coach software.
Troubleshooting
Issues with Steam
Error message: Critical error
All previous experiences indicate that in this case, the graphics card driver needs to be updated.
Attached is a brief guide on how to find out your current driver version.
In the next step, please select your graphics card from the list and download the appropriate driver from the official website.
Then run the downloaded installer.
Steam is requesting a login
When the Steam window pops up asking who the player is or requesting a login, please create your own Steam account so you can stay logged in with your information. Logging into Steam is important for receiving automatic updates for SteamVR, which is essential for its functionality. The Steam account is free, and the registration process only takes a few minutes.
Issues in other areas
Scenarios cannot be started
If the loading time never ends or a still image (water environment) is displayed in the headset, then this scenario is not available on your computer, which is why it cannot be loaded.
This sometimes happens when the download of the scenarios was not waited for after an update (you can see a progress indicator below the scenarios, and all progress must be completed).
Solution:
Go to your user account (click on the person icon at the top) and then click on “Redownload Content” at the bottom. If the scenario still does not start after this download, click on “Delete Content” and then again on “Redownload Content“.
Patient is positioned far above the ground
This means that the ground adjustment has not been set.
If you are using a Pico headset, the prompt to set up the room boundary will appear shortly after turning on the headset.
Except if you turn on the headset only after it’s already connected to the laptop. According to our hardware setup, it is important with Pico headsets to complete this setting before connecting the cables to the laptop.
For the 360-degree films, the floor height setting has no effect, by the way. In those films, patients are always positioned at either 160 or 170 centimeters, depending on the height of the camera tripod during filming.
Patient cannot move through the scenario
In this case, the room boundary or “play area” was not set up.
For Pico users, this setting comes right after the ground height setting.
The system is "hanging"
If too many buttons are pressed in quick succession, these commands may not be processed, and the laptop may take a long time to load without any results.
In this case, it may help to close the VR Coach apps or even restart the laptop.
Our recommendation is to input new commands only after the previous one has been fully processed.
The view of the software is cut off.
The issue of the cut-off view is related to your laptop’s screen resolution. You can easily fix this by navigating to the settings via the Windows icon in the taskbar. Then, select Display. Under Scale and Layout, you can adjust the display resolution and scale.
To display the view fully, we recommend applying the settings as shown in the screenshot below.
FAQ Statistics Page
How do I register for the statistics page?
In the VR Coach smart system app, you will find the user icon in the top right corner. There is a link to the statistics page there.
If you are already logged into the app, you will be automatically redirected and logged in. Otherwise, you will be taken to the login page, where you can sign in using the same login credentials as in the app.
What can I do on the statistics page?
The statistics page provides a clear overview of all completed therapy sessions – including the date, duration, and scenario used. Each session can be individually named – for example, with the initials of the relevant person or an internal code.
Clicking on a session opens a detailed view with all completed or pending questionnaires for that session.
💡 Important: Use the same session name for all sessions of the same person so that the associated questionnaires and diagrams can be correctly assigned and displayed.
🔧 You can adjust the session name at any time – either directly in the overview list or within the detail view at the top left.
How can I create my own questions?
Under the “Edit Questions” menu, you can create as many custom questions as you like. Simply click on “Add New Question,” enter your question, and save it. These questions will then automatically appear in every new session and can be filled out there.
How are charts created?
As soon as at least two sessions with the same session name and completed questionnaires are available, diagrams for visualizing the answers will be automatically generated.
Click on the respective session and select “Show Responses“. There, you will see the diagram as well as a list of all the entered responses. In the upper part of the view, you can also specifically select a particular question to analyze the trend of that response across multiple sessions.
If you don’t find answers here, we are happy to assist you by phone or email!
